Welcome to Rush Green Medical Centre. At the heart of our practice is Esha Patwal, our dedicated and approachable General Practice Manager. Esha is the cornerstone of our operations, ensuring that everything runs smoothly behind the scenes so that our patients receive exceptional care every time they visit.

A Day in the Life of Esha Patwal

Esha’s role is as varied as it is vital. Whether she’s coordinating appointments, managing staff schedules, or ensuring the practice meets NHS and Care Quality Commission (CQC) standards, she handles every task with efficiency and a smile.

Here are just a few ways Esha makes a difference at our practice:

• Welcoming Atmosphere: Esha ensures that every patient feels valued and supported. She takes the time to address concerns, answer questions, and continually improve the patient experience.
• Supporting the Team: From receptionists to clinicians, Esha leads by example, creating a positive and collaborative workplace where every staff member can thrive.
• Overseeing Operations: From managing budgets to upgrading IT systems, she’s the behind-the-scenes hero ensuring everything works like clockwork.

Commitment to Training and Development

Esha believes in continuous learning and growth. She has undergone specialized training in practice management and regularly updates her skills to keep up with advancements in healthcare administration.

She also actively supports the development of our team, organizing training sessions, workshops, and refresher courses for both clinical and administrative staff. Her commitment ensures our practice delivers the best care while staying up to date with NHS policies and regulations.

Esha’s Vision for the Practice

Esha is passionate about making the practice a community hub for health and wellbeing. Her goals include:

• Enhancing Accessibility: Introducing online appointment booking and telemedicine services to make healthcare more accessible.
• Patient Engagement: Organizing health campaigns and community wellness programs to help patients stay informed and proactive about their health.
• Innovating for the Future: Integrating new technologies and streamlining operations to make the practice even more efficient.

Esha’s dedication and friendly approach make her an indispensable part of our team. Next time you visit, don’t hesitate to say hello—she’ll be delighted to meet you!